Cancellation policy incl. cancellation form
We want to carry out your order to your satisfaction. It is therefore important that you are aware of the following general terms and conditions:
Right of revocation
You have the right to revoke this contract within fourteen days without giving reasons. Please note: The right of withdrawal does NOT apply to download articles that have already been downloaded by you. For this reason, we have provided free test files (excerpts from music and sheet music) to familiarize you with our digital products.
The revocation period is fourteen days from the date of conclusion of the contract.
To exercise your right of withdrawal, you must inform us (TTS Musik- & Videoproduktionen KG) owner: Irene Zimmermann, Kelterstr. 1/2, 75045 Walzbachtal-Wössingen, Tel +49 7203 / 5027422, e-mail firstname.lastname@example.org by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract.
In order to comply with the revocation period, it is sufficient that you send the notice of the exercise of the revocation right before the expiry of the revocation period.
Consequences of the revocation
If you cancel this Agreement, we will refund all payments we have received from you, including delivery costs (except for the additional costs resulting from your choosing a delivery method other than the cheapest standard delivery offered by us), immediately and at the latest within 14 days from the day we receive notice of your cancellation of this Agreement.
We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund.
We may refuse to refund until we have received the goods back or until you can prove that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case at the latest within fourteen -days from the day on which you inform us of the revocation of this contract. The deadline is met if you dispatch the goods before the expiry of the fourteen-day deadline.
You bear the direct costs of returning the goods. Please always return your shipment with sufficient postage, as "carriage forward" shipments incur additional costs of € 15.
They shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary for checking the nature, properties and functioning of the goods.
TTS Music & Video Productions KG
Tel: 07203/5027422 (Ms. Spiegel-Redemann)
Based in: 75045 Walzbachtal
Owner: Irene Zimmermann
Commercial register: HRA 704897
Local Court Mannheim
Important for you
Errors and delivery possibilities are reserved.
With the publication of a new catalogue, earlier prices lose their validity.
The goods remain our property according to § 455 BGB until full payment has been received.
New publications and titles listed in our advertising with a later publication date will be delivered free of charge.
Place of performance and jurisdiction is Karlsruhe-Durlach. German law applies.
If the customer uses his own general terms and conditions, these shall not apply if they deviate from or contradict the general terms and conditions of the publisher. In the event of conflicting clauses, their common minimum shall initially apply. This also applies if the customer claims mandatory validity of his general terms and conditions. If the common minimum cannot be determined, these clauses shall not become part of the contract. The content of the contract is then based on the individual agreement made or the legal provisions.